Terms of use

1. Publisher

Ruban is published by Romain Pamart EI (Pam's Factory), pams.factory@gmail.com ("we"). See the legal notice.

2. Your account

A Ruban account (Google or Apple sign-in, or email and password) is needed to start the free trial, buy Ruban Pro and sync your projects. You must give accurate information, keep your credentials secret and tell us about any unauthorised use. An account is personal: do not share it.

Ruban is intended for people aged 16 or over.

3. Licence

We grant you a personal, non-exclusive, non-transferable licence to use Ruban on your devices, for your personal or professional creative work, in accordance with these terms and with the rules of the store you downloaded it from. You may not copy, modify, decompile or redistribute the app, except where the law expressly allows it, nor use it to provide a competing service.

4. Free version, free trial and Ruban Pro

• Free version: basic carousel tools (a few layouts and frames), without film simulations or cloud sync, with ads.
• Free trial: all the features of Ruban Pro for 7 days, without payment details. It is offered once per account and once per device, and ends automatically: nothing is charged at its end.
• Ruban Pro: all the features, cloud sync and no ads, unlocked by a single purchase.

The content of each version may change over time; we will not remove the essential features of Ruban Pro that you have paid for.

5. Buying Ruban Pro

Ruban Pro is a one-time in-app purchase, not a subscription: nothing renews. Its price is 9.99 € taxes included in the euro area; in other countries the store displays the price in local currency. Payment is processed by Google Play or by Apple under their own terms; we never receive your payment details.

On the Mac, two more one-time purchases are offered on the App Store: the desktop pack (11.99 €), which adds camera RAW files and film scans in bulk for Ruban Pro owners, and Ruban Complete (19.99 €), which includes Ruban Pro and the desktop pack. Like Ruban Pro, they are tied to your Ruban account.

The purchase is tied to your Ruban account, not to a store or a device: once bought on Google Play, it is also unlocked on iOS by signing in with the same account, and vice versa. A purchase unlocks one account only; it cannot be transferred to another account. If you delete your account, you can restore the purchase on a new account with the same store account.

Ruban Pro remains available for as long as Ruban is offered (see section 13).

6. Right of withdrawal

Ruban Pro is digital content supplied immediately after the purchase. By completing the purchase, you ask for it to be supplied immediately and you acknowledge that you thereby lose your 14-day right of withdrawal (French Consumer Code, art. L221-28, 13°). The free trial lets you test everything beforehand.

7. Refunds

Refunds follow the policy of the store you bought from: on Google Play, from your order history (within 48 hours of the purchase) or by writing to us afterwards; on the App Store, from reportaproblem.apple.com. A refunded or charged-back purchase no longer unlocks Ruban Pro. This does not limit your statutory rights described in section 14.

8. Your content

Your photos, projects and recipes remain yours. You only grant us the right to store, copy and transmit them as needed to provide cloud sync to your own devices, for as long as they are synced. We do not use them for any other purpose, except for what you choose to share with the community (section 11).

You are responsible for your content and must hold the necessary rights to it (in particular to the photos, to the image of the people shown and to any third-party works).

9. Acceptable use

• Do not use Ruban for illegal content, or content that infringes the rights of others.
• Do not try to obtain more than one free trial (several accounts, resetting the device), to bypass the purchase, or to access the data of other users.
• Do not disrupt the service (excessive automated requests, attacks, reverse engineering of our servers).

10. Cloud sync

Cloud sync is provided with reasonable care but without a guarantee of uninterrupted availability; keep the projects that matter to you on a device. When an account goes back to the free version, its cloud copies are deleted 30 days after the end of the trial (or of Ruban Pro), as described in the privacy policy.

11. The community

Ruban lets you share film recipes and templates with the other users and use theirs, with the free trial or Ruban Pro. Sharing is optional, item by item.

Public name. What you share is shown with the public name you choose. It must not be misleading or offensive, nor impersonate anyone.

Licence. You keep your rights on what you share. You grant Pam's Factory and the users of Ruban, free of charge and worldwide, the non-exclusive right to store, reproduce, display and adapt it in Ruban, and to use it in their own creations, including once exported and published, for the whole term of the rights. You confirm that you hold every right this requires, on the images, the texts and the image of the people shown. When you withdraw an item, no one can start using it any more; creations and projects already made from it can keep it.

Review. A shared item no longer changes: to change it, withdraw it and share a new one. Before it is published, an item with images (a template, or a recipe with its example photo) goes through an automated scan, then, depending on the case, a review by our team. It may be refused, and you are told why. A recipe without a photo holds only a name and settings and is published at once.

What is forbidden. Anything illegal, in particular sexual content involving minors, terrorist content, incitement to hatred or violence, harassment and threats; pornography and graphic violence; content that infringes the rights of others (copyright, trademarks, image, privacy); advertising and spam; the personal data of others.

Reports. Any user can report an item from its page and block its author. To report illegal content without an account, write to pams.factory@gmail.com, saying what the content is, where it is and why it is illegal. An item reported by several users is hidden until we decide.

Sanctions and appeal. We may hide or remove an item, ban an account from the community (the account and what you paid for remain) and, in serious cases, close the account (section 15). We report illegal content to the authorities when the law requires it. The app shows you the status of what you shared and the reason for a refusal. You can contest a decision within 6 months by writing to pams.factory@gmail.com: a person will look at it again and answer you.

12. Intellectual property

The app, its film simulations, templates, texts, graphics and the Ruban brand belong to Pam's Factory or its licensors. The film simulations are original creations inspired by analog photography; their names are fanciful and they are not affiliated with or endorsed by any film or camera manufacturer.

13. Availability, updates and end of the service

We update Ruban to fix bugs and improve it; some updates may be required to keep using online features. If we ever stop offering Ruban, we will tell you at least 3 months in advance in the app; features that do not depend on our servers will keep working on your devices as long as the operating system allows.

14. Liability and statutory rights

You benefit from the legal guarantee of conformity for digital content (French Consumer Code, art. L224-25-12 and following): if Ruban Pro does not work as described, contact us and we will fix it or, failing that, refund you. Within the limits allowed by law, we are not liable for indirect damage nor for the loss of content that you did not keep on a device. Nothing in these terms limits liability that cannot be limited by law.

15. Suspension and termination

You can stop using Ruban and delete your account at any time. We may suspend or close an account in case of a serious breach of these terms, after a notice when possible; a purchase is not refunded in case of fraud.

16. Changes to these terms

We may change these terms; we will tell you in the app at least 30 days before an important change takes effect. If you disagree, you can stop using Ruban and delete your account.

17. Applicable law and disputes

These terms are governed by French law. If you live in another country of the European Union, you also keep the protection of the mandatory rules of that country.

In case of a dispute, write to us first at pams.factory@gmail.com. If we cannot find a solution, you will be able to refer the matter free of charge to a consumer mediator: their name and details will be given here as soon as we have joined one. Otherwise, the courts designated by law have jurisdiction.

18. Contact

Pam's Factory, pams.factory@gmail.com.