Support
A question, a bug, a refund? Write to us from the app or by email: we usually answer within two working days.
Contact us
In the app, open Settings › A bug or an idea: the answer comes back in the app, under the bell on the home screen. By email, write to pams.factory@gmail.com with the email address of your Ruban account, your phone model and the version of the app (at the bottom of Settings). Never send your password.
Frequent questions
How do I restore my purchase on a new phone?
Install Ruban and sign in with the Ruban account you used for the purchase: Ruban Pro is unlocked automatically. If not, tap Settings › Restore purchases, with the same store account.
How do I get a refund?
Purchases made on Google Play can be refunded from your Google Play order history within 48 hours; after that, write to us. Purchases made on the App Store are refunded by Apple at reportaproblem.apple.com. A refund removes Ruban Pro from the account.
The app says my trial was already used.
The free trial is offered once per account and once per device. If you think this is a mistake, write to us with the email of your account.
My projects do not sync.
Cloud sync is included in the free trial and in Ruban Pro. Check that you are signed in with the same account on both devices and connected to the internet: Settings › Cloud sync shows where it stands, and it resumes by itself after an interruption.
Which RAW files can Ruban open?
With Ruban Pro, Apple ProRAW and DNG files on every device. On Mac, the desktop pack adds camera RAW files (RAF, ARW, CR3, NEF, RW2 and more).
How do I delete my account?
In the app: Settings › Delete my account. You can also delete it from this website.
How do I report a template or a recipe?
On its page in the app, tap Report. You can also block its author. Without an account, write to us.
How do I publish a template?
Build it (Create a template, in the Templates tab), then tap Publish in the editor. You need the free trial or Ruban Pro, a public name and to accept the rules. The template is checked before it appears in the catalogue.